Last updated 14 December 2021
We’d like to thank you for your patience and continued support throughout this difficult time. We’re committed to providing a full service to our customers, whilst keeping you and our employees as safe as possible.
We'll always ask if anybody in your household has symptoms or is self-isolating before entering your home. All of our front-line operatives will have a face covering with them at all times, and will put it on if asked, if they're not already wearing it.
Please keep your homes well ventilated and open windows if possible. If you are struggling to open your windows, please let us know and we’ll do what we can to help.
We'll continue to monitor government guidance and will update you if anything changes.
We're still committed to providing a full service to our customers, whilst keeping you and our employees as safe as possible.
We understand these are still worrying times. Please be reassured that we are here to help. So, do contact us if you need help or support.
Social distancing measures have now ended in the workplace. However, our priority is to ensure that you and our employees are kept safe. We’ll remain cautious whilst providing our services to you and we’ll always follow government advice to ensure that we continue to work safely. All of our front-line operatives will have a face covering with them at all times and will put it on if asked, if they’re not already wearing it, before entering your home.
If you are self-isolating or displaying Covid symptoms and we are due to visit you, please let us know as soon as possible so we can rearrange the visit. If you need an emergency repair carried out in or on your home, we will carry out a risk assessment and make sure your home is safe.
Unfortunately, as more of us spend time at home and online, criminals are using the coronavirus pandemic as an opportunity to scam innocent people. They can contact you in person, online, by post or over the phone and will try and trick you into parting with money, personal information or to buy goods and services that don’t exist. For more information on how to protect yourself, visit GOV.UK and Avoiding scams.
Please tell us as soon as possible if you're having difficulty paying your rent, or if your financial situation has changed as a result of coronavirus.
Find out more about the financial support that is available.
We are providing full repairs and maintenance services. Please report repairs using our online forms or call us on 0800 3 282 282.
Our priority is to ensure you and our employees are kept safe. We will be contacting you before appointments and operatives will ask if anyone in your household is displaying coronavirus symptoms or self-isolating. In these cases, we are only able to carry out emergency repairs - where will carry out a risk assessment, and make sure that your home is safe.
If you need to cancel an appointment because you are shielding or self-isolating, please call us as soon as possible on 0800 3 282 282.
Find out the latest updates to our repairs and maintenance services.
Protecting people more at risk from coronavirus
If you are over 60 or clinically vulnerable, you could be at higher risk of severe illness from coronavirus. You should be especially careful to minimise your contact with others, especially if you have yet to receive both vaccine doses.
All our services are now running as normal.
We’ll make a few adjustments if we need to visit you in your home. This will include giving you the option for colleagues to wear a mask if you would like them to, but also giving colleagues the option to wear a mask when going into your home.
We’ll always come to your door and introduce ourselves with an identity badge and no mask, so you can be confident of who we are before letting us in. If the person at the door cannot produce an identity badge, then please do not let them in and contact our Customer Services team to make us aware.
We’ll continue to offer you the option of a meeting with our staff via video messaging if that’s possible. In cases where we need to see your property, this may not always be possible, but we’ll always try and accommodate this where we can.
Find out the latest updates to our information on property and repairs services.
There is extra help and support available for at-risk people, and our teams will be able to advise you what support is available, and how to access it. Details can be found on our How to get help and Coronavirus FAQs pages.
Find out more on our sheltered and supported housing page.
Social distancing measures have now ended in the workplace. However, our priority is to ensure that you and our employees are kept safe. We’ll remain cautious whilst providing our services to you and we’ll always follow government advice to ensure that we continue to work safely . All of our front-line operatives will have a face covering with them at all times and will put it on if asked, if they’re not already wearing it, before entering your home.
Despite it not being a requirement, we ask that we continue to respect each other’s personal space. Where possible, please continue to maintain social distancing or move to another room while works are being carried out.
The court is increasing the number of hearings that are heard using video, phone and other technology. You will be notified by the court of the hearing date and whether the hearing will take place by video or phone. Full guidance on how to join telephone and video hearings can be found on the gov.uk website, We have also shared some further advice, check out advice on how to join phone and video court hearings.
Alternatively, if you have been asked to attend a hearing in person at a court building, you can find guidance to help you prepare for your visit on the gov.uk website.
The government has published guidance for landlords and tenants in the social rented sector that deals specifically with measures relating to notices of seeking possession, court action, health and safety obligations, repairs and inspections.
A guide on understanding the possession action process for social rent tenants has also been published to assist you when you have been served with a notice of seeking possession and to provide detailed information about each stage of court action.
Further information about coronavirus (Covid 19)
- Symptoms of coronavirus and how to avoid it on the NHS website
- Use the 111 online coronavirus service if you feel you need medical help
- The latest Government information and guidance
- NHS COVID-19 app
How to get in touch
If you need any further information or support, please contact us.