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Coronavirus - information for our customers

Last updated 27 May 2020

Repairs and services to our customers | Rent and payments | Need help? | Following the social distancing guidance

As the Government has announced a slight easing in restrictions put in place in March, here at Hyde we are making our plans in response. Our main concern is to keep our customers and our employees as safe as possible as we consider how we reintroduce services.

We are making no immediate changes to our services. 

Throughout the lockdown, most of our employees have continued to work. We have adapted our services to new circumstances. Along with our contractors, we are delivering close to a normal cleaning and gardening service.

Our repairs service has offered emergency repairs and essential repairs. With your help, we have not faced high demand for repairs. Thank you again for only requesting essential services. This has allowed us to focus on customers who really need our help.

We are using this period to reorganise office working and to reassure our employees about new arrangements. We are discussing safe working practices and resourcing levels with our contractor partners.

We will update the information here as soon as we can tell you more about reintroducing some of our services, what you can expect and how we will support you to stay safe.

Repairs and services to our customers

We are continuing to only carry out essential property and resident services during this period of lockdown, and are not yet extending our services further.

To ensure the health and safety of our customers and staff, when any of our staff or contractors visit your home for an appointment, they will ask you at the door if anyone in your home is self-isolating. If they are, we will only attend to emergency situations.

If you are isolating and you need to cancel a routine appointment, or have an emergency to report, please call us on 0800 3 282 282. 

Find out more about the repairs and services we are offering to our customers.

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Your rent and payments 

We understand it’s a difficult and unsettling time. If you are having difficulty paying your rent, or your financial situation changes, the most important first step is to tell us as soon as possible so we can work with you to help.

Find out more about your rent and payments during the coronavirus pandemic.

Help for vulnerable, elderly and at-risk customers

There is extra help and support available for vulnerable people, and our teams will be able to advise you what support is available, and how to access it.

How to get help

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Social distancing guidance

We are receiving an exceptionally high number of reports from residents and staff around people not following the government's social distancing guidance, which was introduced to stop the spread of coronavirus. 

We strongly encourage everyone to follow this guidance, however we do not have the power to enforce this policy, it is the responsibility of the Police. Therefore, we would ask that anyone wishing to report a serious breach of the government’s guidance to do so online directly to the Police

Finally, we know that recycling collections have been affected, but please remember to keep all communal areas tidy. Leaving rubbish, boxes and bags in communal areas is a fire hazard and could be blocking an escape route.

Further information about coronavirus (Covid 19)

We continue to monitor the daily updates on coronavirus from the Government and the NHS as well as the advice from Public Health England. You may find the following links useful.

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