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Changes to cleaning and gardening services

Between 1 May and 1 October 2016 we are putting in place new cleaning and gardening contracts across all our areas. This is the result of a long process of consultation with residents and competition between potential contractors. We have been helped throughout this work by a Resident Procurement Panel whose members have worked to develop the specifications and to assess potential new contractors.

Find out more

View the service specifications

Why are we renewing our cleaning and gardening services?

We are renewing these contracts to:

  • Comply with legal requirements to tender services so customer can be sure they are competitive and offer value for money
  • Involve residents in choosing contractors and checking performance
  • Offer a standard specification to guarantee a good service to all customers, which is flexible to local requirements
  • Reduce the number of contractors we work with so we can manage services more effectively
  • Make service charges more accurate and easier to understand
  • Get more out of contracts, for example training for residents and ‘green’ initiatives.

What are these services?

Estate services are the services you receive from Hyde in the communal areas of your building or estate, inside and out. This includes communal cleaning, window cleaning, gardening, removal of bulk refuse, pest control and tree works, amongst other things. These services are all paid for through service charges. Not all residents receive the same services as they are specific to where you live. This does not include services you receive from your local council, e.g. bin collection.

What will happen next?

As we progress through each round of competition to let new contracts, residents will receive a Section 20 letter.

Changes to these services could affect the service charges you have to pay, so it’s important that you read this letter carefully and talk to us if you have any concerns or queries. As this is a legal process, you will need to follow the instructions in the letter for how to contact us about this change.

Frequently asked questions about section 20 letters

You can download our leaflet for more detail - Section 20 consultation: frequently asked questions.

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