The impact of the coronavirus crisis has caused confusion for many people. One of our residents, *Stuart, has special needs. He thought he had lost his job in March when the lockdown began. However, this wasn’t the case - his employer had put him on furlough. This misunderstanding led to Stuart resigning and having to apply for benefits. He got into a state of panic and called Hyde’s customer services team up to 20 times a day as he was worried he wouldn’t be able to pay his rent. That’s when Taseef Younas stepped in to offer her support.
Taseef works as a Partnership Coordinator in our Successful Tenancies team. Taseef maintains strong relationships with key delivery partners in Hyde’s high-density housing areas, enabling her to refer residents, such as Stuart, to receive the support they need.
Taseef explains: “The agencies I work with don’t just help people to find a job. Instead we take a more holistic approach which can help with improving wellbeing, building confidence and self-esteem. I listen to what our residents need, which can be anything from developing digital skills, practicing interview skills or finding work experience or volunteering opportunities and help them to access these.
“In Stuart’s case, I liaised with Successful Tenancies adviser, Shareen John-Baptiste, to agree a plan to support Stuart and cut down his reliance on contacting Hyde and other providers so often. I also contacted the employment adviser at Clarion, who had previously helped him to find work. She got in touch with him, liaising with his support network, to come up with a joint plan. I’m really pleased that Stuart is now enrolled on a Level 2 Customer Service course and continues to receive support for his health, wellbeing and employment needs.”
*Stuart’s name has been changed to protect his identity.
Read more Successful Tenancies: Case studies