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Bank holiday closure - Monday 29 May

Our Customer Services team will be signing off for the bank holiday weekend at 8pm on Friday 26 May , and will be back on Tuesday 30 May at 8am. Our normal out of hours emergency service will be available during this time on 0800 3 282 282.

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How Love London Working programme helped a resident get into work and off benefits

Victoria and her two-year old daughter have lived in a Hyde property in Greenwich for just over a year. Last year, Victoria began having money troubles and was in rent arrears after her housing benefit payments were delayed. She was put in touch with Hyde’s Successful Tenancies team, who provided debt and money advice and then referred her to Raffaella, Hyde’s Love London Working advisor.

When Victoria met with Raffaella they went through paperwork, checked eligibility and started looking for work in Victoria’s chosen field, administration. After attending a Careers Fair at the Stockwell Community Centre and having a session to brush up on her interview skills, Victoria was offered three months’ work experience, working with Magda, a housing officer in Hyde’s Surrey team.

“This was great as my Mum and sisters looked after my daughter which enabled me to do the work experience three days each week. It gave me a new outlook.”

With Raffaella’s help, Victoria continued to apply for work during her work experience, including going for jobs at Hyde. She was successful and got a job at the NHS, working in operating theatres. It wasn’t really what she wanted to do, but she took the job. On her second day there, she received a call, offering her a job in the administration team at Hyde. Victoria was delighted and she resigned from the NHS job.

She’s very happy as her role is now working in reception in one of Hyde’s offices, greeting residents, dealing with repair requests, rent payment, parking permits and a variety of other tasks. “I feel so accomplished in my new job,” Victoria said.

“I was desperate to stop relying on benefits. Now I have my own money and am taking control.

"My job at Hyde has given me the experience I need to further myself. Right now I am planning to go back to finish my last year at university. What’s great is that I can take the skills I’ve developed through work to use in my course.  I’m studying for an Accounting and Finance degree: one day I’d like to make a career for myself in finance.

"If anyone is considering using the Love London Working programme to help them back into work I would thoroughly recommend it. I was really impressed that Hyde wanted to help to make me the best person I am. They offered me so much – helping with lunches, transport and childcare. They made it easy for me to do this without making me stressed. It made the world of difference."

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