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How Love London Working is helping our residents into work

Victoria's story | Corinne's story

How we helped Victoria into work

Victoria and her two-year old daughter have lived in a Hyde property in Greenwich for just over a year. Last year, Victoria began having money troubles and was in rent arrears after her housing benefit payments were delayed. She was put in touch with Hyde’s Successful Tenancies team, who provided debt and money advice and then referred her to Raffaella, Hyde’s Love London Working advisor.

When Victoria met with Raffaella they went through paperwork, checked eligibility and started looking for work in Victoria’s chosen field, administration. After attending a Careers Fair at the Stockwell Community Centre and having a session to brush up on her interview skills, Victoria was offered three months’ work experience, working with Magda, a housing officer in Hyde’s Surrey team.

“This was great as my Mum and sisters looked after my daughter which enabled me to do the work experience three days each week. It gave me a new outlook.”

With Raffaella’s help, Victoria continued to apply for work during her work experience, including going for jobs at Hyde. She was successful and got a job at the NHS, working in operating theatres. It wasn’t really what she wanted to do, but she took the job. On her second day there, she received a call, offering her a job in the administration team at Hyde. Victoria was delighted and she resigned from the NHS job.

She’s very happy as her role is now working in reception in one of Hyde’s offices, greeting residents, dealing with repair requests, rent payment, parking permits and a variety of other tasks. “I feel so accomplished in my new job,” Victoria said.

“I was desperate to stop relying on benefits. Now I have my own money and am taking control.

"My job at Hyde has given me the experience I need to further myself. Right now I am planning to go back to finish my last year at university. What’s great is that I can take the skills I’ve developed through work to use in my course.  I’m studying for an Accounting and Finance degree: one day I’d like to make a career for myself in finance.

"If anyone is considering using the Love London Working programme to help them back into work I would thoroughly recommend it. I was really impressed that Hyde wanted to help to make me the best person I am. They offered me so much – helping with lunches, transport and childcare. They made it easy for me to do this without making me stressed. It made the world of difference."

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How we helped Corrine into work

After 10 years in a customer services role Corrine was ready for a change. When she became unemployed she found that the job market had changed drastically. Corrine said, “I was surprised by how quickly I lost my confidence once I lost my job, my CV was a mess and I needed help to get employed again”.

She was referred to Roland, Hyde’s Love London Working advisor, who helped her to totally revamp her CV and brush up on her interview technique. Recognising that confidence was a real barrier for Corrine, Roland also made a referral to a confidence building course run by WEA (Workers’ Educational Association). Corrine found the course really informative and well run. She said, “It helped me to gain confidence to express myself and my opinions. With these skills I felt that I could find a career that I wanted rather than just a job”.

She feels that the combination of the course and the 121 support played a major part in getting her back on her feet. With her new-found confidence and new CV, Corrine has now been selected to train as a bus driver and will be starting her training imminently.

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