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Bank holiday closure - Monday 29 May

Our Customer Services team will be signing off for the bank holiday weekend at 8pm on Friday 26 May , and will be back on Tuesday 30 May at 8am. Our normal out of hours emergency service will be available during this time on 0800 3 282 282.

Remember that you can raise all non-emergency enquiries via our online contact us forms.


Subletting your home

If you are a homeowner and you would like to rent your home to someone else, this is called subletting. You are required to register all sublets with us.

If you wish to sublet your property you need to complete our online sublet registration form. You will also need to provide the following:

  • A copy of the tenancy agreement with your tenant
  • Copies of any required safety certificates
  • We would request you have a clear service charge and/or major works account or be on a repayment plan with our Income team.
  • A registration fee of £170 (including VAT). You can pay this over the phone using your credit or debit card.
  • Please note, that the registration requirement applies whether the property is sublet to an individual or to an organisation such as a company, a registered landlord or a housing association.

If an existing tenancy agreement with your tenant is renewed, you will not need to pay a further registration fee. In this case, we only require a copy of the renewal of the tenancy and a copy of the current gas safety certificate.

If you are subletting your property, you assume landlord responsibilities and you must be aware of your legal obligations. You can find the landlord guidelines on the website.

Shared ownership homeowners

If you own a shared ownership property, under the terms of your lease, you are not permitted to sublet your property.

Short term letting (including Airbnb)

Short term subletting through holiday letting sites (like Airbnb) is a breach of your lease terms and therefore is not permitted by the Hyde Group. 

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