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Stockwell Towers boiler replacement

February 2019

Work began on 19 November to replace the communal boiler at Edrich House in Stockwell. Works on Pinter, Arden and Beckett House have now also started with the boilers switching over to new systems over the next two months.

What has happened so far?

Work has started at Edrich House and is close to completion. With new gas supply pipes fitted, new boilers installed and final testing and commissioning to be carried out.

We now need to do some preparation works at the other buildings, and therefore need to turn off the heating and hot water between 10am and 3pm on the following dates:

  • Tuesday 13 February – Edrich House
  • Tuesday 20 February – Pinter House
  • Thursday 28 February – Arden House
  • Thursday 28 February – Beckett House

During this time temporary heaters are available and can be requested by calling 07768 237157. Hot water will only be available during this time to residents who have an immersion heater in their flats.

We anticipate the system will be back on by 3pm, but if you experience any problems after this time please use the above number to alert us, or if it out of office hours, call our emergency line on 0800 3282 282.

Residents affected by the shutdown will be sent a letter informing them of this.

Why are the boilers being replaced?

The communal boilers are old and unreliable and residents will be very aware of past issues with loss of heating supply. Temporary systems have provided more reliable heating since last November, enabling us to work towards finding the best long-term solution.

Works at all four tower blocks are underway and good progress is being made with full project completion and sign off expected by the end of April.

What will the work involve?

In July 2017 we sent a letter which gave details on the works required to replace the boiler and estimated cost. Many residents raised observations during the consultation and some were dissatisfied with certain elements of the planned works.

We have taken time to review resident observations and consult further with the preferred contractor, Engie (previously known as Keepmoat), expert consultants, Calford Seaden and resident representatives, to look at the options available to replace the heating system.

We have written to residents with more detail on the specification and a cost breakdown for leaseholders.

What has changed?

Much of the works remain the same as per the original specification. However, we will no longer be carrying out works within individual flats such as the installation of heating interface units (HIU’s) or the renewal of existing radiators and pipework.

However, it is our intention to replace the gas supply pipes as the existing pipework has now reached the end of its serviceable life. A new gas supply pipe will be installed on the external wall of the building to service the plant rooms on the roof.

How long will the work take?

Work at each building is expected to take approximately twelve weeks – further information about the schedule will be shared on these pages.

When will you start in my building?

We will work in each building in turn, but will not switch over to the new systems until January 2019 to avoid any major changes happening over the Christmas period.

The planned schedule is as follows but this may be subject to change:


Start date for work

Switch over

Edrich House

19 November 2018

February 2019

Pinter House

December 2018

February 2019

Arden House

January / February 2019

March/April 2019

Beckett House

January / February 2019

March/April 2019

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Will you need access to my home?

No. The revised specification means all work will take place in communal areas or externally. Scaffolding will be required to be up for the duration of the project in order to provide access to fit the new gas supply pipes.

Will I have to pay for these works?

Leaseholders and tenants have been sent a letter informing them if they will need to pay a contribution towards these planned works. If you require further information on this or have not received a letter please contact

How will I be charged for heating going forward?

Residents will continue with the existing arrangement of paying a proportion of the overall gas bill for the block, rather than individual home usage. This is in accordance with your lease or tenancy agreement and in response to the concerns raised by residents during consultation last year.

Where can I find out more?

A drop in session took place at Stockwell on Tuesday 13 November with the Project team.

You can email with your questions or call 0800 3282 282 and ask to speak to a member of the Special Projects Team.

These pages will also be updated with more information and frequently asked questions for the duration of this project.