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Changes to rent charges

Changes to rent charges 2020/21

Key dates

  • Rent and service charge change letters posted in late February 2020.
  • For monthly rent and service charge, changes will apply from 1 April 2020.
  • For weekly rent and service charge, changes will apply from 6 April 2020.

Social rents are set by the government.

Over the past four years (2016/17 to 2019/20) your rent has been reduced by 1% as part of the Welfare Reform and Work Act 2016 guidance.

This year (2020/21) your rent will increase and has been set in accordance with regulation, using the September 2019 Consumer Price Index (CPI).

The government has explained, in the Direction on the rent standard 2019, that social housing rent will be increased by a maximum of the September 2019 Consumer Price Index (CPI)+1% from April 2020. If this increase exceeds the ‘rent flexibility level’, then the rent will be increased by the September 2019 CPI only.

Your rent will be calculated based on your tenancy type as outlined below, but your letter explains this in more detail. An additional copy of this letter is available upon request. There are also details on our rent questions and answers page.

Changes in rent by tenure

General needs: up to +2.7%

Tenancies where a social housing rent is charged on either an assured or assured shorthold tenancy.

Affordable rent (ART): up to +2.7%

Tenancies created following the Welfare Reform Act 2012 where rents are set at up to 80% of the market value.

Secure tenancies: up to +2.7%

Tenancies that started before 15 January 1989 for single tenants and 10 December 1987 for shared owners.

Mortgage rescue: up to +2.7%

Tenancies where Hyde has purchased the properties and let them back to the original owner at an intermediate market rent.

Supported housing tenancies: up to +2.7%

Rented accommodation where there is an additional support need - for example, access to a warden or support worker.

Shared ownership: Dependent on lease

Tenancies where the customer owns a % of the property and pays rent on the remainder owned by Hyde, calculated using RPI plus 0.5%, 1% or 2% (RPI and calculation dependent on lease).

Market rent: Based on market review

Tenancies where rent is charged at market value (100% of market rent – calculated by Hyde New Homes with an increase capped to 20%).

Intermediate rent: Based on market review

Tenancies where rent is charged at 80% of market value (80% of market rent – calculated by Hyde New Homes – with an increase capped to 20%).

Garages: up to +2.7%

Parking spaces, Licences, Allotments: up to +2.7%

Changes to service charges

If you pay service charges, the rent change letter will also include your service charge estimate. Read more about how service charges are calculated, and our rent questions and answers.

If you have a specific rent query, please email and we will reply within 48 working hours.

If you have a service charge query, please email We aim to resolve your query as quickly as possible, but some queries may take up to 20 working days. You might hear from the team in the meantime if they need to check anything with you.