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Getting help with rising energy bills and income shock

Posted on 21 December 2021

Wholesale energy prices are at an all time high and, unfortunately, costs are being passed onto consumers. These rises have been caused by a particularly cold European winter last year, gas supply issues and lower volumes of stored gas. Gas prices impact the cost of all energy, including the cost of renewable electricity like solar and wind. All energy suppliers are pushing up their prices.

With the cost of living rising all the time, increased energy bills will be another factor in some of our customers experiencing a sense of ‘income shock’; the sense of feeling overwhelmed by the money they owe.

We want you to know that we understand the distress this can cause. The key piece of advice we give to anyone who’s struggling is that you’re not alone; but we can only help if you speak to us. We support hundreds of customers with debt advice, benefit claims and rent arrears every year; you can read about how we’ve helped some of our customers - Successful Tenancies: Case studies

Our expert team of advisors specialises in providing money, benefits and debt advice. To speak to someone, give us a call on 0800 3 282 282 and select option 3.

And, if you know anyone else who may be struggling, encourage them to get in touch too. We know that some people aren’t online and may not be aware of the services we can offer. Helping them get in touch could make all the difference.

We have loads of advice and support on our website, check out: