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Track my engineer launching

Posted on 28 August 2020

We are delighted to launch our new service in partnership with Mears called, “Track my engineer” – starting on Tuesday 1 September for the majority of our customers in London.

The new system from our partner, Mears, will allow customers who have booked a repair with us to track where the engineer is, add the appointment to their calendar and rearrange appointments if necessary.

In addition, you will be able to message your engineer directly so, if they are due to come to your home in the next few hours and you need to pop out to do the school run, or are stuck at work – you can let them know.

From Tuesday 1 September, the text message you receive to confirm your appointment will include a link to the Mears system where you can track your engineer.

We are looking at how we can implement a similar service for all of our customers over the coming months, and will let you know when it becomes available in your area.

We’d love to know what you think of our service and will be sending you a message after your appointment so you can share your feedback with us if you want to.