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All Staff Conference - Friday 15 November 2019

We will be taking emergency calls only on Friday due to our All Staff Conference. We apologise for any inconvenience.

For non-emergencies, please contact us online.

 

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Posted on 19 June 2019

Our latest stock condition surveys programme has started.

Surveyors from Michael Dyson Associates will be visiting 6,500 of our homes in the next few months, checking the age and condition of key elements in your home, including kitchens and bathrooms.

Surveys of our homes are carried out on a rolling basis, and help us make sure that our homes continue to meet Decent Homes, the Human Habitation Act and target energy efficiency standards.

The surveyors will be carrying out about 250 surveys a week. If your home is one of the chosen properties for this year, you will receive an introductory letter from Michael Dysons approximately two weeks before they plan to visit your area. The letter will ask you to book an appointment, which lasts around 20 minutes, and also includes more information about the survey and a link to some frequently asked questions on our website.

During the survey, the surveyor will carry out a visual assessment of the internal and external areas of your home including windows, doors, kitchens, bathrooms and heating appliances.

(The survey does not collect information on any outstanding repairs to your home. If you need a repair, then visit our report a repair page.)

All surveyors will carry an ID badge with a photograph and letter of authority from Hyde. If you have any concerns over their identity, please call Hyde and do not let anybody into your home if you are unsure of who is calling.

Find out more information on the survey and answers to frequently asked questions.