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Working together to deliver great services to residents

Posted on 31 October 2016

We have updated our Service Charter, the commitment between Hyde, its contractors and residents to work together to deliver great services to residents.

“The charter outlines our approach to delivering services and the accountability of Hyde staff and contractors,” explained Hyde Group Director of Housing Carol Carter. “It also sets out what we expect from residents.”

Hyde’s contractors have committed to treating residents and their homes with respect at all times; to explain what, how and when work will be carried out and to leave homes clean and tidy when they leave.

Hyde staff will treat residents with respect and work with them to resolve issues in ways that meet their needs. They have also committed to listening to resident feedback and acting upon it whenever possible.

In return, residents are asked to treat all Hyde staff and contractors with respect; to maintain and care for their homes and to report any required repairs to Customer Services as soon as they become apparent.

The Service Charter is signed by the Directors of Hyde’s contractors, senior Hyde staff and members of the Hyde Resident Procurement Panel.