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Bank holiday closure - Monday 29 May

Our Customer Services team will be signing off for the bank holiday weekend at 8pm on Friday 26 May , and will be back on Tuesday 30 May at 8am. Our normal out of hours emergency service will be available during this time on 0800 3 282 282.

Remember that you can raise all non-emergency enquiries via our online contact us forms.


Working together to deliver great services to residents

Posted on 31 October 2016

We have updated our Service Charter, the commitment between Hyde, its contractors and residents to work together to deliver great services to residents.

“The charter outlines our approach to delivering services and the accountability of Hyde staff and contractors,” explained Hyde Group Director of Housing Carol Carter. “It also sets out what we expect from residents.”

Hyde’s contractors have committed to treating residents and their homes with respect at all times; to explain what, how and when work will be carried out and to leave homes clean and tidy when they leave.

Hyde staff will treat residents with respect and work with them to resolve issues in ways that meet their needs. They have also committed to listening to resident feedback and acting upon it whenever possible.

In return, residents are asked to treat all Hyde staff and contractors with respect; to maintain and care for their homes and to report any required repairs to Customer Services as soon as they become apparent.

The Service Charter is signed by the Directors of Hyde’s contractors, senior Hyde staff and members of the Hyde Resident Procurement Panel. 

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