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Protect your home from burst pipes

Posted on 21 February 2017

“Pipes can freeze when it gets very cold and can sometimes burst, causing flooding and damage to homes,” says Dominique Gastrell-Ivanoff, Contract Manager. “Fortunately, there are some simple things you can do to stop pipes freezing.”

Check pipes are insulated

If you think any pipes in your home need insulating, please contact customer services.

Know where the stopcock is

The stopcock is normally under the kitchen sink (but not always) and controls the water into your home. You need to turn off the supply if pipes burst.

Turn off the supply to outside taps

Outside taps have their own stopcocks. In cold weather, turn off the supply and run the tap so water can drain out.

Going on holiday?

If you are planning to go way for more than a day or two, leave the heating on low to prevent the property becoming cold and to prevent to water pipes freezing.

What to do if a pipe bursts

  • Turn off the water at the stopcock
  • Switch off the electricity at the mains
  • Switch off any water heaters
  • Switch off the central heating
  • Open all taps to sinks and the bath to let the water drain away
  • If possible, collect water in the bath for flushing the toilet and for washing
  • Warn your neighbours if there is a chance they may be affected
  •  If it is an internal pipe, call Hyde on 0800 3 282 282.

In the highly unlikely event that a mains pipe freezes, or for any other issues, please contact your local water company.

Our Safety in and around your home page includes more tips on how to prevent frozen pipes. It also has information on Legionella and how to prevent it in your home.