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New housing strategy sets out our ambitions

Posted on 01 December 2020

Our Housing Management Strategy ties in with the recent Social Housing White Paper – The Charter for Social Housing Residents.

It sets out our aims and ambitions across all of our resident services. It looks to ensure that we are involving customers in decision making about their homes and estates, giving them control of the services they receive. It focuses on tackling social housing stigma, and keeping customers safe in decent and energy-efficient homes, in places where our customers want to live.

David Hunter, Director of Resident Services, said: “Our customers are at the heart of Hyde and our Housing Management Strategy is being launched at a critical time across the sector. The new Social Housing White Paper sets out what is expected from social landlords. Our strategy aims to ensure that residents in social housing are safe, are listened to, live in good quality homes and have a voice when things go wrong.”

The Housing Management Strategy’s themes, ranging from tenancy management, to customer payments, to sheltered and supported housing, are ones our customers have said are most important to them. We’re are aiming to make improvement across all of these areas, delivering real benefits to customers in their daily lives.

David explained: “The strategy sets out how we will explore opportunities to manage homes on behalf of others and ensures that we work closely with the rest of the housing sector to share best practice.”

Read our Housing Management Strategy (PDF, 2.7MB) to find out more.

Charter for social housing residents - social housing white paper