Posted on 24 May 2022
We’re encouraging our customers to ‘get digital’ with the launch of a digital pilot, which starts later this month (June 2022). We’re working in partnership with training provider We Are Digital on a year-long pilot with our customers of different ages to encourage them to get online.
Customers involved in the pilot have been referred to us by our Customer Involvement team – focusing on customers that may feel ‘digitally excluded’ or we think will benefit from doing more online; and by our Empty Homes and Lettings team – as these customers are already using our digital platforms.
Kerry Starling, Hyde’s Director of Communities and Social Impact said: “As set out in our Corporate Strategy, we really want our customers to start going online and using our digital services.
"This pilot includes customers from the different areas where we have homes, and of all different ages. It will help us determine whether there is an appetite for our customers to ‘get digital’ – to use our portal to pay their rent, check their balances and track their repairs, rather than pick up the phone.
"We Are Digital will help support by either offering training, working out how to make the experience better, or simply just supporting customers into how best to use the portal.
“This pilot will give us a good indication of if we need to expand the pilot further – if there is scope to scale up. So, watch this space!”
Find out more about MyAccount – our safe and secure online service that can be used anytime, anywhere to manage your rent and service charge account.