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From violent abuse to a safe new home

Posted on 15 June 2020

We’ve always taken domestic abuse very seriously. However, we’ve strengthened our focus in this area since the start of lockdown to ensure that our residents are safe in their homes, and that no one feels trapped with an abusive partner during the coronavirus crisis.

The Tenancy team has collaborated with other areas of Hyde to establish a domestic abuse working group, enabling them to secure urgent moves for those most at risk. One resident explained to us how she had been abused by her husband for many years. She was placed in a specialist Safe House and whilst she was there, her support worker contacted Hyde. That’s when Tenancy Manager, Natalie, working with the Empty Homes and Lettings team, was able to secure her a permanent new place where she could settle. The resident was extremely grateful and feels safe in her new home.

Natalie said: “The resident called me after she had moved. She thanked me for my help and told me: ‘You don’t know what you’ve done for me, you’ve saved my life.’ It felt incredibly rewarding to hear that.”

We recently assisted another resident whose ex-partner was harassing her by phoning her up to 100 times a day. The perpetrator also used coercion and threats, as well as threatening to report her to the social services. These are all common themes in domestic abuse cases. 

Tenancy Officer, Grace, worked with our Empty Homes and Lettings team to assist the resident in obtaining an urgent move. As she moved to her new home during lockdown, we were also able to offer financial support through our emergency grants fund, which covered removal costs. Grace said:  "It feels great to know that we are able to support domestic abuse residents in a variety of new ways."

Domestic Abuse can affect anyone. If you have been affected by this story or need help, you can call the National Domestic Abuse Helpline on 0808 200 0247 or see our help page for more details.