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Coronavirus – we’re working hard to deliver our services safely

Posted on 15 December 2021

We’d like to thank all our customers for your patience and continued support throughout the pandemic. As ever, we’re committed to providing our full services, whilst keeping you and our staff as safe as possible.

While some of our colleagues will be working from home, many of our staff will still be visiting homes and estates so that we can continue to provide all of our services. If a member of staff is visiting your home and you would like them to wear a face covering, please ask them to put one on at the door, if they are not already wearing one.

We’ll always ask if anybody in your household has symptoms or is self-isolating before coming into your home.

Please keep your homes well ventilated and open windows if possible. If you are struggling to open your windows, please let us know and we’ll do what we can to help.

We’ll continue to monitor government guidance and will update you if anything changes.

For the latest information, and to find out more about the services that we are delivering, visit our dedicated coronavirus pages.