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16 Days of Action: How we support customers experiencing domestic abuse

Posted on 10 December 2021

To mark the end of our 16 Days of Action campaign, Jasmine, a Hyde Tenancy Officer, explains how she helped one of our customers start a new life, after being a victim of domestic abuse.

‘Anna* contacted me after fleeing her home due to domestic abuse.

Her ex-partner had attacked her, smashed up her home and then kept stalking her. At one point she was held prisoner in her own property, where she was beaten and threatened.

Anna was in constant fear. Luckily, she was able to escape the situation, and ended up in a refuge in Brighton. I applied for an ‘urgent move’ for her, but this was turned down because she was on a starter tenancy which could not be converted due to rent arrears.

I spoke to her Income Officer at Hyde, who applied for Discretionary Housing Payment to clear Anna’s arrears, which was eventually allowed.  I then pushed to get Anna’s tenancy converted, so that she could go on the ‘urgent moves’ list. Once this was allowed, we offered Anna a flat in Brighton.

Anna was in various hostels and temporary accommodation for over a year due to her circumstances, before she was offered the flat by Hyde. She is now happy and free from fear of her ex-partner stalking her and can finally start a new life for herself.’

Anna’s case is unfortunately not unique. But our work in supporting and managing domestic abuse cases will help more people like her.

If you need help or support, our website has a dedicated advice and support page for domestic abuse. This page explains how residents can contact Hyde and provides links to other useful resources.

If you or anyone you know is experiencing domestic abuse you can access help and support from the National Domestic Violence Helpline, Women’s Aid and Refuge on 0808 2000 247.

If you or others are in immediate danger, phone the police on 999.

*not our customer’s real name