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Recognising excellent customer service

Posted on 21 June 2017

The WOW! Awards recognise excellence in customer service. We are delighted to announce that two members of our team have received awards for their exceptional approach to ensuring that our customers are looked after.

The Scheme Officer at Knowlton Gardens supported scheme, nominated Fiona McGregor, Income Officer and Emma Taylor, Compliance Housing Officer for their fantastic approach to delivering excellent customer service.

Fiona McGregor

Fiona is an exceptionally helpful and efficient member of your team. She has worked with me at Knowlton Gardens to ensure that I can give the best support I can to the residents at the scheme. Fiona always finds the person for me to liaise with and any matters can be resolved quickly. Fiona is approachable, hardworking and dedicated to the clients and outside agencies that support your clients. She deserves a WOW! Award for her professionalism and kind-hearted nature.

Emma Taylor

Emma is exceptionally motivated, easy to talk to and gets very quick results for concerns raised. She always answers emails and phone calls very quickly and effectively. She then moved to another role within Hyde; however she continued to help me find resolutions to issues at the scheme. She is very consistent in her job ethic, dedicated, enthusiastic and always works her hardest to get the best possible outcomes for the clients at Knowlton Gardens.

Audrey Williamson, Emma’s manager said “Emma always goes above and beyond for residents and stakeholders alike. Her wealth of knowledge means that she can help resolve any problems very quickly. She is a very worthy recipient of this award and we are all very proud of her.”

Neal Davies, Fiona’s manager said “Fiona makes sure she works closely with our internal teams and external stakeholders to provide a seamless service to the people she works with.  She makes time to be a part of both the Income team and the bigger groups she is part of. Fiona continues to provide a joined-up service and we are understandably proud of her being nominated and receiving this Wow! Award.”