Posted on 20 May 2021
Due to the pandemic, all our receptions closed in March 2020. Following consultation with customers, we've made the decision to permanently close receptions at the following offices:
Don’t worry - you will still be able to access our services. For example, MyAccount provides you with a safe and secure platform to check your rent and service charge accounts, and to make payments at any time. You can access all our online forms and our traditional services through our Property Managers, Tenancy Officers and ASB Officers.
Since closing our reception services, we've introduced online parking services, which previously accounted for 36% of all reception visits. We're also covering income enquiries, which had counted for a further 19% of reception visits, digitally or on the phone.
Ben Bello, Head of Housing said: “We're committed to providing a full service to our customers, and our digital services give you more choice and control. We spoke to customers in June and September last year and conducted a survey of our reception services. This survey highlighted that the current arrangements of delivering services online is providing you with a better service. The survey confirmed that 81% of our customers had accessed our services without using their local reception since March 2020, or had already been doing this prior to the pandemic.
“However, we understand that at times you may prefer and need face-to-face contact, or are unable to access our services online. We're considering providing an appointment service and will let you know as soon as it’s safe for face-to-face appointments to be held.”
For further information, contact us.