Posted on 08 October 2018
We are delighted to announce that we have won the coveted Best Customer Care category at the acclaimed National Housing Awards ceremony on 5 September.
Hyde New Homes was also highly commended in the Best Marketing Mixed Tenure and Best Marketing Shared Ownership categories.
The judges said that our customer care entry demonstrated a real emphasis on the customer journey. “With a consistent approach from the start to the end of the customer journey, and a cross-team approach to learning and improving, Hyde New Homes has a really impressive offer to customers. This excellent practical customer-focused approach builds solid landlord owner relationships. Small but important touches make a real difference. With excellent customer satisfaction scores they are undoubtedly doing something right.”
The two-year journey to achieving this award was no easy feat; demanding the setting-up of a Customer Service Panel to push for continuous improvement, a dedicated Product Quality Team to provide onsite presence from a customer perspective, Project Team Working to improve communications and the expertise of the Sales & Marketing team.
David Gannicott, Business Development Director at the Hyde Group said: “We are absolutely thrilled to be recognised at these fantastic awards. Our teams work so well together and it’s thanks to this partnership along with with truly passionate, hardworking and dedicated people who have made this possible.”
For Best Marketing Shared Ownership at Two Fifty One, the judges loved that it was linked so positively to Shared Ownership Week to build sales and the national brand of shared ownership.
The judges for the Best Marketing Mixed Tenure for Wing at Camberwell loved the overall concept and really liked the community involvement. They thought it was wonderful to see customers at the heart of marketing and pricing strategies. They commented that the campaign had a modern twist that added real brand value and supported buyer aspirations.