Skip to main content

And the winner is…Hyde!

Posted on 14 May 2021

We won three awards in the UK Employee Experience Awards 2021, including a top prize.

A huge congratulations to Hyde as we celebrate winning gold in the Delivering Customer Experience category in the UK Employee Experience Awards 2021.

The award focused on our Customer Strategy and Customer Programme, with a specific highlight on the ‘I am Hyde’ tone of voice training and rollout and the introduction of a new customer relationship management system, nicknamed NED, to support employees in tailoring the customer experience.

The awards involved a virtual final which included a 15-minute presentation and question and answer session delivered by Paul Singleton, Director of Customer Experience and Wendy Edwards, Customer Strategy and Programme Director.

Competition was tough and we beat off stiff competition including Wagamama, LV=Protection Customer Experience and LV=Savings & Retirement, to scoop first prize.

The result was announced in a virtual ceremony which was held on Thursday 13 May.

Paul said: “I’m absolutely delighted that we won this prestigious award. This is a win for everyone at Hyde. Everybody has fully embraced I am Hyde and the changes we are making to ensure we become a customer-driven organisation. This win will encourage us to continue to do more great things for our customers and employees.”

As well as winning the Delivering Customer Experience category, we won awards in two other categories including:

Employee Experience in a Crisis – Overnight Transformation: Bronze Award

This submission recognised how we quickly responded to COVID, keeping employees and customers safe and productivity and morale high.

Best Use of Digital Technology: Bronze Award

This award recognised our use of digital platforms during the pandemic.

We were also finalists in the Team of the Year category, for the work that our Communications team did keeping employees informed and engaged throughout lockdown.

A huge congratulations and thank you to everybody involved.