Posted on 02 February 2016
InterNETalia has secured a new partnership with leading social housing provider, the Hyde Group, to provide an integrated maintenance management solution that will transform how Hyde’s Property Services team delivers responsive and planned maintenance to 12,000 homes.
AccuServ will deliver an agile, flexible service to residents, with work ranging from kitchen and bathroom adaptations for elderly or disabled tenants, through to out-of-hours emergency repairs, gas servicing and void management.
The improved visibility of jobs, related stocks and staff, plus integration with subcontractors, will enable Hyde’s Property Services team to improve its service to tenants through:
- Integrated mobile working to enable better communication with field workers and to track non-productive work
- Stock control and van replenishment through integration with Grafton Buildbase
- Improved “first-time-fix” rates
- Accurate and detailed information, delivered on demand and in real time
Colin Judd, Sales Director at InterNETalia, said: “Hyde has recognised that AccuServ is not only the best job management solution in the marketplace, but that InterNETalia is willing to embrace the ideas that Hyde Property Services is bringing to the table and change the product to fit.”
Paul Woodham, Director at Hyde Property Services, said: “We felt AccuServ was head and shoulders above all other repair solutions in the market and the ‘can do’ attitude of the AccuServ team inspires the confidence we need to meet our operational challenges.”