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New build repairs during the warranty period

Repairs that occur in your new-build Hyde home are covered by a warranty period; the expiry date is detailed in your home user guide.

Repairs are faults that occur due to poor materials, design, workmanship and any electrical and plumbing faults. Accidental damage, vandalism or minor shrinkage and cracking within the drying out period are not classed as repairs. Find out more about repairs responsibilities.

How to report a repair in the warranty period

You can report a repair by phoning the Product Quality Team on 0800 0285393 between 9am-5pm Monday to Friday or alternatively email The Product Quality team will need to know:

  • Your name and address
  • Telephone number(s)
  • A clear description of the problem or fault
  • Where the problem is

I need to report an emergency

Emergency repairs should always be reported by phone. Please use the contact number above to access our 24 hour emergency repairs service. Our out of hours service would normally provide a 'make-safe' option until a permanent fix can be arranged.

What is an emergency?

An emergency is a fault that could put your health at risk or could damage the property further, eg total loss of power, burst pipes.

I can smell gas

Find out what to do if you can smell gas.

How quickly will you fix my problem?

Find out about our target response times. However there may be instances where parts are required and therefore the target date may need to be extended.

Repair responsibilities

Please note that we are not responsible for all repairs that occur in your new home within the warranty period. As the resident/owner you are obliged to carry out regular maintenance to your property.

Below is a list of common repairs with a remit of responsibility.

What is the fault?



Any faults with white goods (fridge, freezers, oven and Hobs)


Yes (manufacturers warranty)

Loose toilet seat



Hairline cracks in wall



Changing light bulbs



Top up pressure to boiler



Radiators bleeding



Cleaning MVHR filters



Damaged blinds/battens



Changing batteries to thermostat



Entrance fobs not activating



Changing batteries to heat detectors and smoke alarms



Windows/doors not opening correctly



Leak from white good appliances



Cosmetic damage such as scratches, chips and marks



Repairs required as a result of weather ie storm damage.



Lost or broken keys



Loss of electrical supply (please ascertain MCB switched on and not a faulty appliance causing issue)



Loose handle to doors and window



Loss of heating and hot water



Easing and adjusting of front entrance and patio doors



Any type of water ingress around doors or windows



Toilet water continuously running



Loss of TV reception due to communal aerial connection



Connection of slave sockets in property



Water leaks from pipework



Blockages to the drainage system caused by the inappropriate disposal of waste



You can find out more about landlord and tenant repairs responsibilities.

NHBC guarantees

A 12 year structural guarantee is provided by the NHBC. Please note that this covers specific items only. If you need to submit a claim, please contact us in the first instance.

For rented tenants, Hyde holds this document.

For shared owners, and leaseholders, the NHBC guarantee would have been provided to you by your solicitors on legal completion of your home.

Your home will have been inspected in accordance with the NHBC guideline. Read general information on a consistent approach to finishes on the NHBC website.

Appliance guarantees for homeowners

Your home may have been purchased with some or all of the following:

  • oven
  • hob
  • extractor
  • washer/dryer
  • fridge/freezer
  • microwave

Guarantees will have been given to you on moving into your new home, you should retain these in a safe place in case you need to refer to them. You will need to register your appliances directly with the relevant manufacturer once you move into your new home.

If your appliances breakdown, you should contact the manufacturer as per your warranty.

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