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Performance figures

We're not perfect but we aim to be as close to that as possible. Have a look at our figures and see how we're performing.

You can find out how we perform in these three key areas: 

  • Customer care
  • Complaints
  • Repairs and maintenance 

You can read how we measure customer satisfaction

If you have any questions on our performance figures please contact us.  

Key performance figures

2018/2019 at a glance (PDF, 385KB):

  • We built 1,006 new homes
  • 78% of you were satisfied with what your home looked like on the day you moved in
  • 47% of the homes we are planning to build are for shared ownership, rent or below market rents
  • We started work building another 1,877 homes
  • Hyde Foundation worked with over 2,000 residents to stop them falling into rent arrears and helped people receive £2.7m in support and benefits
  • We re-housed 1,147 families in our existing properties
  • We completed 8,950 major works in your homes (eg new kitchens and bathrooms)
  • 56% of you were happy with the way we handled your complaints
  • More than 15,000 shared your feedback on our service
  • 82% of you were satisfied with our services*
  • 83.8% of you were happy with our repairs service
  • 79% of you were satisfied with the way we handled antisocial behaviour cases
  • Hyde Foundation worked with 4,903 young people to reduce antisocial behaviour

*from an average of our transactional surveys

Our performance figures for 2017/18