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Who are the Home Owners Panel?

The Home Owners Panel is a group of Hyde customer volunteers that own all or part of their homes.

What do they do?

The panel works in partnership with our home ownership service managers. They listen to other home owners’ feedback and find ways for services to be improved for all. If they see an issue, they ask questions and challenge us. Some members of the Home Owners Panel also attend Customer Voice. The two groups share feedback about services, especially when they're concerned that performance isn't as good as it should be.

Why not ‘observe’ a meeting?

If you’re a homeowner (shared owner, leaseholder or freeholder) with Hyde and would like to learn more about the panel, you can join a meeting to see for yourself what the group do.

Meetings are currently online. For more information please email: CustomerInvolvement@hyde-housing.co.uk

News from the last meeting on 24 May 2022

Members received an update on the work that’s been carried out over the last year to improve service charges as well as the improvements planned for the coming year. Members shared their concerns and frustrations with service charges and the customer service received.

An update on the Building Safety Act was shared along with an update on the work of the Building Safety Project Team.

An update was shared on the role of the Property Managers and members had an opportunity to share feedback on this.

The Chair of the Resident Inspection Team shared an update on the latest inspection on damp and mould and invited input into the next inspection areas.

Members also received an update on the recommendations from the Lifecycle of a Homeowner project (which involved a series of focus groups with homeowners about how to improve the customer experience at various points in the homeowner journey).

Minutes