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Our vision and values

Our culture is underpinned by our vision and values. They’re integral to the way we run our business and how we provide our services.

Our vision

"To make a lasting difference to people's lives"

Our values

Valuing people

  • Putting all our residents and customers at the heart of what we do
  • Supporting staff to do their best,  recognising everyone’s contribution
  • Treating people with respect and promoting a diverse and inclusive culture


Taking responsibility

  • Taking personal responsibility and ownership  for our actions and for getting things done
  • Being prepared to see things through and resolve issues, asking for help if needed
  • Making sure customers and colleagues can rely on us to do what we say we’re going to do


Behaving with integrity

  • Doing what is in the best interests of the customer and the organisation
  • Behaving honestly and openly
  • Conducting our business in a transparent manner


Working together

  • Working as an effective team
  • Delivering together as  the Hyde Group
  • Working effectively with customers and stakeholders


Being innovative

  • Being open to change, new ideas and making suggestions for improvement
  • Proposing creative solutions
  • Learning from others, seeking out and implementing best practice


 Watch our short video to find out more about our values.



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