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These are the top seven performance figures in which residents have said they were most interested.
 
We are currently looking into the ways services are monitored, to help provide a better understanding of how services are being delivered.

Performance 2015-16

  2013/14   2014/15 2015/16  
   Performance  Performance  Target Performance 
Emergency repairs completed within 24 hours 72% 94% 100% 96%
Percentage of anytime repairs completed within 20 days 47.3% 67% 99% 92%
How well estates meet our standards 94% 93% No target 97%
Satisfaction with property condition (lettings) 85% 83% No target 80%
Satisfaction with call handling 90% 86%  85% 90%
Stage 1 complaints responded to within target 52% 56% 90% 43%
Overall satisfaction with Home Ownership Service 82% 86% 85% 84%


Current performance 2016/17

 

   2014/15  2015/16 December  
   Performance  Performance  Performance Trend 
Emergency repairs completed within 24 hours 94% 96% 98%
Percentage of anytime repairs completed within 20 days 67% 92% 91.5%
Satisfaction with property condition (lettings) 83% 80% 70%
Satisfaction with call handling 86% 90% 93%
Stage 1 complaints responded to within target 56% 43% 92%
Overall satisfaction with Home Ownership Service 86% 84% 89%

Return to Residents Annual Report landing page

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