We want to provide you with more regular updates about how we’re doing and so we're sharing headlines from our performance from April 2019 to March 2020 and the results of our our most recent, quarterly performance.
We’re working in partnership with resident volunteers who help scrutinise our services. We know people would like to know a little more detail about performance across different areas where we work.
You can find out how we perform in these three key areas:
- Customer care
- Complaints
- Repairs and maintenance
You can read how we measure customer satisfaction.
Do you have ideas about any performance information you would like to see published here or how you would like to see it presented? If so, there is an opportunity to influence this. Please email: residentengagementteam@hyde-housing.co.uk
Headlines around our performance from April 2019 – March 2020:

Hyde Foundation worked with over 2,080 residents to stop them falling into rent arrears and helped people receive £3m in support and benefits





82.9% were satisfied with our services overall



We completed 5,826 major works in your homes


Find out the results of our most recent quarterly performance.