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Customer helpline - bank holiday closure

Our Customer Services team will be signing off for the bank holiday weekend at 8pm on Friday 28 April, and back on Tuesday 2 May at 8am. Our normal out of hours emergency service will be available during this time on 0800 3 282 282.

Remember that you can raise all non-emergency enquiries via our online contact us forms.

Tracy Allison

Group Director of Change and Strategy, Deputy CEO

In her role at Hyde, Tracy leads the new Group Directorate of Change and Strategy, created to increase Hyde’s capacity to deliver its ambitious strategic plan. The new group directorate remit involves developing and overseeing the implementation of the five-year strategic plan and oversight of cross-organisation change and modernisation projects.

Tracy moves into this new position after six years as Hyde's Group Director of Corporate Services.

She has a track record of delivering business critical projects in complex organisations and working to improve service delivery and business transformation.

Tracy trained and qualified as a senior finance professional working for international companies in the manufacturing, retail and logistics sector (including Roquette Freres, Canadian Pacific).  As a Finance Director she has delivered solutions to support growth, to ensure long term business viability, to resolve regulatory and contractual disputes and worked closely with complex Board structures to strengthen governance and risk management. She has had extensive dealings with Regulators.

She made the switch to the Housing Sector in 1996, working initially for Town & Country Housing and later moving to Origin Housing before joining Hyde in 2010. Tracy initially held the role of Director Risk and Compliance, increasing her remit in 2011 to include governance and legal services, going on to create the group directorate Corporate Services providing centralised expertise on risk, governance, procurement, IT, facilities, communication and public affairs and latterly change management.


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