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Bank holiday closure - Monday 29 May

Our Customer Services team will be signing off for the bank holiday weekend at 8pm on Friday 26 May , and will be back on Tuesday 30 May at 8am. Our normal out of hours emergency service will be available during this time on 0800 3 282 282.

Remember that you can raise all non-emergency enquiries via our online contact us forms.

Tracy Allison

Group Director of Change and Strategy, Deputy CEO

Tracy leads the new Group Directorate of Change and Strategy, created in 2017 to increase Hyde’s capacity to deliver its ambitious strategic plan. The new group directorate remit involves developing and overseeing the implementation of the strategic plan and oversight of cross-organisation change and modernisation projects. It encompasses business strategy and data analytics, IT and digital, people and organisation design, and business transformation.

Tracy is a finance director by profession, working for international companies in the manufacturing, retail and logistics sector (including Roquette Freres, Canadian Pacific).  She has a track record of delivering business critical projects in complex organisations and working to improve service delivery and business transformation. Tracy holds the change and strategy remit for Hyde (following six years establishing and leading Corporate Services providing centralised expertise on risk, governance, procurement, IT, facilities, communication and public affairs and latterly change management.)


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