Group Director of Housing
Carol joined Hyde in July 2011 and is responsible for housing services – including customer services, lettings, income collection, leasehold services, housing management, repairs and maintenance, asset management, resident engagement and Hyde Plus services. She has over 25 years’ experience in the housing sector with a track record of success in driving organisational change and delivering high quality customer services, effective housing and property management, strong resident involvement and community investment; ensuring value for money and building strong external partnerships.
Prior to joining Hyde she worked for Circle Housing, where she was Operations Director for London responsible for three Housing Association Group Partners and the Group’s Care and Support service as well as holding the Sustainable Communities, Customer Engagement and Diversity portfolios for the Group. Previously she was a Principal Consultant for Savills, Director of Housing at Hereward Housing, preceded by eight years in senior roles in housing management and community regeneration at Circle 33, and before that held a variety of roles in several inner London and rural local authorities.
Carol has two grown up children, was born and grew up in East London and is now fortunate to live on the South Coast.