Welcome | Our 2050 strategy | Our social impact | Providing safe, energy-efficient homes | Building homes | Financial sustainability | Value for money | Our staff
We want to build trusting relationships with customers, treating them with respect, so we engage in more positive and meaningful ways. We’re committed to listening to customers and acting on what they tell us. We want to inspire them to share their views, so we can deliver services and homes to meet their needs now, and in the future.
- 82% overall satisfaction with customer services (2020-21: 84%)
- 1,355 homes let to new customers, with 92% satisfaction (2020/21: 1,432 and 90%)
- 68% satisfaction with our ASB services (2020-21: 70%)
- 3,744 customers got involved in helping improve our services
- 122 customers joined our first Customers Connect conference.