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Last updated 25 February 2021

Frequently asked questions on finances, employment and health during the coronavirus pandemic

We’ve put together the answers to some of the most frequently asked questions we’re getting from customers, along with links to more help and information. We’re updating these regularly, in line with the latest Government guidance.

If your job or financial situation has been affected by coronavirus, you may be able to get Government support – more details are available on its coronavirus website.

You need to tell us as soon as possible if you’re having difficulty paying your rent, or your financial situation has changed, so we can give you the help and support you need. Contact us in the usual ways - we are here to help.