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Coronavirus - information for our customers

Last updated 30 March 2022

We no longer need to isolate with Covid-19. However to keep you and our colleagues safe, we will still ask you about your household before we visit, and none of our staff will visit you if they have symptoms or have tested positive. Safety is our number one priority. 

Need help with paying your rent?

Please tell us as soon as possible if you are having difficulty paying your rent, or if your financial situation has changed as a result of coronavirus. 

Find out more about the financial support which is available.

If you are at risk of harm or domestic abuse 

The coronavirus situation can create new challenges for people experiencing domestic abuse. If you are worried about self-isolating with someone who is harming (or may harm) you, we can help.  Here's how to contact us

If you are in immediate danger, please call 999 and ask for the police. If you are unable to speak to the call operator, the Silent Solution guide gives advice on what to do to get help.

If you are experiencing domestic abuse you may find this guidance about staying safe and getting help useful. 

If you are unable to reach out to friends, family and support workers for support, Boots stores across the country are making their pharmacy consultation rooms available as safe spaces where you can go for help and safely access support. 

Women’s Aid and GALOP have updated their websites to include safety advice specific to the coronavirus pandemic.

For help and support please visit our advice and support page.

Legal proceedings

The court is increasing the number of hearings that are heard using video, phone and other technology. You will be notified by the court of the hearing date and whether the hearing will take place by video or phone. Full guidance on how to join telephone and video hearings can be found on the gov.uk website, We have also shared some further advice, check out advice on how to join phone and video court hearings.

Alternatively, if you have been asked to attend a hearing in person at a court building,  you can find guidance to help you prepare for your visit on the gov.uk website.

The government has published guidance for landlords and tenants in the social rented sector that deals specifically with measures relating to notices of seeking possession, court action, health and safety obligations, repairs and inspections.

A guide on understanding the possession action process for social rent tenants has also been published to assist you when you have been served with a notice of seeking possession and to provide detailed information about each stage of court action.

How to get in touch

If you need any further information or support, please contact us.

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