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Central Home Ownership Panel (CHOP)

Central Home Ownership Panel (CHOP) is our most senior level homeowners’ committee. The group consists of leaseholders and shared owners from across the Hyde Group.

The group work closely with the Home Ownership Team. They scrutinise and are consulted on different aspects of services that affect home owners of any tenure, including service charges. You can read the group’s terms of reference.

The panel is a formal subcommittee of Hyde Residents Voice (HRV) and can refer disputes or escalate non-performance to HRV for consideration.

CHOP are currently recruiting and would welcome expressions of interest from potential new members. If you might be interested in joining, send an email to residentengagement@hyde-housing.co.uk for more information.

Minutes of the CHOP's last few meetings can be found at the bottom of this page.

CHOP meeting - 20 November 2018

Service charges

The panel met with Hyde’s Service Charge Specialist to discuss service charges. Themes discussed included improving communication, how the new system is working and how inaccuracies on the system are being identified. The members of CHOP requested some further information on refunds and how long responses to service charge enquiries are taking. 

Feedback from tenants and residents and The OAK

The panel also looked at feedback that they had received from various tenants and residents associations as well as The OAK on issues affecting home owners – key issues included service charges, communication, communal cleaning and grounds maintenance, as well as communal repairs. The group used this feedback to discuss what topics CHOP might focus on next year. 

Resident communication

The panel also reviewed a number of letters that Hyde had sent to residents this year and gave feedback on how these could be improved. 

The next meeting will be held on 5 February (6pm-8pm) and the panel are planning to look at home owner complaints and digital communication.

Minutes