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Central Home Ownership Panel (CHOP)

Central Home Ownership Panel (CHOP) is our most senior level homeowners’ committee. The group consists of leaseholders and shared owners from across the Hyde Group.

The group works closely with the Home Ownership Team. They scrutinise and are consulted on different aspects of services that affect home owners of any tenure, including service charges. Read the group’s terms of reference here.

The panel is a formal subcommittee of Hyde Residents Voice (HRV) and can refer disputes or escalate non-performance to HRV for consideration.

CHOP are currently recruiting. If you’re a Hyde home owner (shared owner, leaseholder or freeholder) and are interested in learning more or joining CHOP, why not come along and observe a meeting? Email residentengagement@hyde-housing.co.uk

Minutes of the CHOP's last few meetings can be found at the bottom of this page.

CHOP meeting – 5 February 2019

Website

CHOP reviewed the Homeowners section of the Hyde website with Hyde’s Digital Communications Manager and made a number of recommendations for how information could be made clearer. The group were pleased to see that the majority of their suggested changes had been implemented by midday the next day. If you have your own feedback on the website, look out for the orange tag to the right of the screen when you visit any page - it is a quick and easy way to comment and provide suggestions for improvement.

Complaints

Hyde’s Corporate Complaints Manager met with CHOP to share an update on complaints performance to date, the key issues and the new improved complaints process being implemented. Their feedback noted that many residents report the process is slow and often ineffective. CHOP were told that the new approach aims to be more independent and proactive and will hopefully lead to quicker, more satisfactory complaints outcomes, with residents being kept better informed throughout.

CHOP 2019 Priorities

The group also discussed what topics they would like to cover this year. In addition to the ongoing review of Complaints and Service Charge processes, CHOP also plan to get updates on the recently introduced Property Manager role, as well as fire safety. CHOP have also asked to regularly review example communications that Hyde sends out to homeowners in order to feedback where they think Hyde can improve.

CHOP’s next meeting will be held on 7 May 2019 where they will be looking again at complaints, including lessons learned, and reviewing some complaints samples. They are also planning to look at upcoming service improvements relating to digital communication at this meeting.

Minutes