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Bank holiday closure - Monday 29 May

Our Customer Services team will be signing off for the bank holiday weekend at 8pm on Friday 26 May , and will be back on Tuesday 30 May at 8am. Our normal out of hours emergency service will be available during this time on 0800 3 282 282.

Remember that you can raise all non-emergency enquiries via our online contact us forms.


CHOP is Hyde’s most senior level home owners’ committee. The group consists of leaseholders and shared owners from across the Hyde Group.

The group work closely with the Home Ownership Team. They scrutinise and are consulted on different aspects of services that affect home owners of any tenure, including service charges.

The panel is a formal subcommittee of Hyde Residents Voice (HRV) and can refer disputes or escalate non-performance to HRV for consideration at their next meeting.

CHOP are currently recruiting and would welcome expressions of interest from potential new members. If you might be interested in joining, send an email to for more information.

Minutes of the CHOP meetings from the last year can be found at the bottom of this page.

CHOP last met on the 7 February and welcomed a new member, as well as the new look Service Charge and Home Ownership teams. The key discussion areas were:

New GLA scheme for shared owners

CHOP were shown a new Greater London Authority (GLA) backed scheme to help London Shared Owners upsize their shared ownership property.  All agreed this was a much needed initiative and they look forward to a potential roll out to outside London.  They did, however, discuss that the conditions set by the GLA were difficult for London properties (ie maximum property value £395,000).

Service charge project update

They also heard an update on the Service Charge Project, which has been looking to improve the IT system used for service charges. The project is looking to make systems more efficient and accurate, whilst also carrying out a review of the Sinking Fund Policy.  CHOP also learnt a little more about the 15/16 reconciliation of Service Charges and when this will be completed. The expectation is that reconciliation should be done by the end of March 2017, but CHOP members have asked to be kept updated with progress.

Looking ahead

CHOP have agreed a draft forward planner for the year and plan to look at ‘staircasing’, communications in service charges and loft disposals.


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