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Performance and Improvement Manager

We’re looking for a Performance and Improvement Manager for our Property Services department in Lewisham.

  • Location: Lewisham
  • Salary: £49,200 - £61,020 pro rata
  • Contract type: 6 month fixed term contract
  • Job reference: REC01580

Outputs and accountabilities:

  • Manage and monitor a team to ensure all administration tasks are completed within key performance timeframes.
  • Produce and use monthly individual productivity reports at 1:1 and appraisals, review team work in progress daily as part of information centre briefings to maximise productivity.
  • Work in conjunction with finance teams to ensure payments are correctly allocated, coded and paid within agreed timescales, meet KPIs and that post inspections are triggered.
  • Oversee the scheduling of inspections for the surveying team to guarantee that residents receive an appointment of their choice at first point of contact.
  • Work closely with Core Operations and Resident Services to ensure a high level of repairs and maintenance diagnosis resulting in a right first time service.

Apply online 

Note: current employees should apply via the internal system iTrent

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