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As a key part of the neighbourhood management team, you will be the first point of contact providing resolutions to customer enquiries across the full range of the service using a broad knowledge of the functions covered by Partners for Islington (PFI) housing management team.   

  • Location: Islington
  • Salary: £23,885 - £30,374 per annumn 
  • Contract type: Full time, permanent
  • Job reference: REC01611

Duties of a Housing Advisor:

  • Act as the first and focal point for the delivery of the PFI housing management team providing services to customers via a range of channels including telephone, email, face-to-face and written correspondence.
  • Ensure, wherever possible, customer enquiry is fully responded to at first point of contact and take responsibility for managing incoming customer enquiries.
  • Lead on administering tenancy change cases including mutual exchanges, successions, assignments and unauthorised occupation.
  • Lead on administering routine cases across a range of housing management activities including but not limited to; voids, communal areas, flooring and satellite dishes.

We offer a great flexible benefits package, a 35 hour working week and the ability to engage in flexible working.

Apply online now

Note: current employees should apply via the internal system iTrent

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