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Customer Service Officer - Lewisham

We have a number of exciting opportunities for Customer Service Officers to deliver an exemplar frontline customer service to our residents. 

  • Location: Lewisham
  • Salary: £20,185 - £25,520 p.a. 
  • Contract type: Full time, permanent
  • Job reference: REC01587

About the job:

  • Act as first point of contact for customers, providing a responsive service in order to generate measurable customer satisfaction and continually improve service levels.
  • Handle all enquiries, referring specialist and complex enquiries to relevant teams in accordance with our core behaviours and appropriate procedures whilst maximising customer satisfaction and experience through exemplar service delivery.
  • Meet or exceed expected key performance indicator (KPI) targets ensure the achievement of target call resolution.

We offer a great flexible benefits package, the ability to engage in flexible working and a 40 hour working week for Customer Service staff. 

Apply online

Note: current employees should apply via the internal system iTrent

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