We have a number of exciting opportunities for Customer Service Officers to deliver an exemplar frontline customer service to our residents.
- Location: Lewisham
- Salary: £20,185 - £25,520 p.a.
- Contract type: Full time, permanent
- Job reference: REC01587
About the job:
- Act as first point of contact for customers, providing a responsive service in order to generate measurable customer satisfaction and continually improve service levels.
- Handle all enquiries, referring specialist and complex enquiries to relevant teams in accordance with our core behaviours and appropriate procedures whilst maximising customer satisfaction and experience through exemplar service delivery.
- Meet or exceed expected key performance indicator (KPI) targets ensure the achievement of target call resolution.
We offer a great flexible benefits package, the ability to engage in flexible working and a 40 hour working week for Customer Service staff.