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Customer Service Manager (Chichester)

We’re looking for an experienced Customer Service Manager for our Chichester office.  

  • Location: Chichester
  • Salary: £42,500 - £50,000 per annum
  • Contract type: Permanent, full time  
  • Job reference: REC01578

Outputs and accountabilities:

  • To manage, supervise and develop a team of Customer Service Officers ensuring an exemplar blended (email, web and telephone) frontline service is delivered to customers with a responsive resolution of enquiries in line with our vision, policies and service promise. 
  • Supervise, monitor and motivate the Customer Service team to provide an excellent, responsive, customer-focused and efficient service to all our customers at all times in order to generate measurable customer satisfaction and continually improve service levels.
  • Maximise income and minimise rent loss. Be proficient in all Customer Service systems – quality monitoring, telephony and workforce management.
  • Monitor real time and historical data, analyse that data and take appropriate action to ensure a seamless and continuous service to our customers.
  • Work with Customer Service managers to ensure that performance targets are met, and that a comprehensive service is delivered to an excellent and continuously improving standard, meeting the needs of customers and other stakeholders.
  • Work closely with the Training and Quality team to ensure that the team is fully equipped to deliver an excellent customer service and put mechanisms in place where necessary.
We offer a 35 hour working week, 26 days holiday, a fantastic pension scheme, an award winning benefits package and the opportunity of working for a great organisation whose social purpose is to help provide people with a home

Apply online

Note: current employees should apply via the internal system iTrent




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