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Dawn Reid, Business Improvement Manager

“I applied to work at Hyde because I wanted good job security and had an interest in social housing. Hyde is financially stable and has a good reputation, so I saw it as a good foundation to develop my career.”

Dawn Reid, Business Improvement Manager

 

 

Since joining Hyde in 2009, Dawn Reid has fulfilled seven different job roles, including three secondments. As a result, Dawn has gained invaluable career experience and her knowledge of Hyde is exemplary. “I love how there are lots of opportunities to learn and develop at Hyde,” said Dawn, “and that each and every day is different.”

Starting out as a Contact Centre Manager in 2009, Dawn was supported by senior staff to develop her career skills in varying HR, customer services, project management and operations roles. “My managers at Hyde really saw something in me,” explained Dawn. “I was fully supported to take secondments in different teams and get involved in a variety of projects. It’s here I discovered which areas of the business I really enjoy working in.”

Currently, Dawn is involved in her biggest project yet: as Business Improvement Manager, she is helping roll out “Look Again” - the new way we provide resident services. “This is the biggest restructure I’ve embarked on” commented Dawn. “It’s a challenging project but I’ve learnt so much from my involvement.”

Dawn’s varied experience makes her a fountain of knowledge for Hyde, but before working here she had zero experience in the housing association sector. “I applied to work at Hyde because I wanted good job security and had an interest in social housing,” said Dawn. “Hyde is financially stable and has a good reputation, so I saw it as a good foundation to develop my career.”

Throughout her career with us, Dawn has lived and breathed the Hyde values. ‘The hard work I’ve put into my roles hasn’t gone unnoticed as it can do in so many other workplaces,” Dawn added. “To anyone considering a career at Hyde, I would say work hard and you will see great results. Know your strengths but know your weaknesses too and work upon them both.”

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