Task and Finish exercises are an initiative that was trialled in 2016 by involved residents to investigate areas of underperformance. When a formal committee is concerned about a specific aspect of a service, they can trigger a Task and Finish exercise to look more closely into the issues causing low performance.
A Task and Finish exercise has clear aims and scope, with a limited timeline and milestones. Recommendations are agreed by Hydewide Residents Voice (HRV) and are monitored to ensure they result in the service improvements intended. The kinds of activities that form a Task and Finish exercise can include: mystery shopping, desk top reviews, focus groups, phone surveys and staff interviews.
Following our Task and Finish trials the following recommendations have been made to improve services and increase satisfaction. These will be formally agreed with Hyde and a timetable for actions agreed:
The trial of Task and Finish groups have provided very useful feedback, a way for residents to focus on what matters to them about a service and make recommendations for improvement. This approach will be used more widely in 2017 to improve more services.