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Hydewide Residents Voice (HRV)

HRV is our most senior level residents’ group. They work closely with the Directors of Service, scrutinising Hyde-wide performance and finding opportunities for improvement. They also influence decision making that effects resident services and oversee resident led inspections of services.

HRV consists of up to 15 residents that monitor and scrutinise housing performance submitted by services within The Hyde Group. They are mostly residents who rent homes from us, but they do have one Home Owner representative and a space for an independent member. They link directly to our governance structure through the Chair and co-opted Vice chair (Chair of HRE) attending Group Housing Services Board.

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HRV meeting - September 2017

Each year in September HRV meet with the Group Housing Services Board (GHSB). This joint meeting gives both groups a chance to share what has been achieved in the last 12 months and to review how well they have been working together. The meeting also gives HRV a chance to share their priorities and for GHSB to consult face to face with residents.

Following a brief presentation to each other, each group had prepared some questions for each other which were then discussed.

In their presentation, HRV highlighted the difference they had made in our projects including the new RE strategy, the Look Again review of housing services, overseeing HRE inspections and improved complaints satisfaction.

The following discussions covered the following key topics:

  • Learning from the Grenfell tragedy, ensuring we have robust resident feedback methods in place
  • Our housing strategy, and how we can ensure it maintains its spirit of social purpose
  • How we will ensure that it brings digital services in effectively, without excluding anyone
  • How HRV and GHSB can further develop their working relationship
  • The concept of service add-ons
  • Our approach to improving resident satisfaction

All agreed it had been a really interesting and valuable meeting – with a very open and honest exchange of ideas and opinions on our future service delivery.

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