Your service charges annual statement - 2016/17
Service charge statements for 2016/17 were delivered at the end of September 2017.
Your service charges are explained in these booklets:
Your rights and obligations are explained in this document:
Your service charges estimate - 2017/18
Letters regarding the service charges for 2017/18 were sent to residents in February 2017.
Service charge estimates are sent out between January to March each year, statements for the previous year are sent out by the end of September. Take a look at our handy infographic for more information.
Why is there a deficit / surplus?
An estimated service charge is prepared before the start of each financial year and the amount you pay during the year is based on this estimated charge. At the end of the financial year we check the amount residents have paid and the actual cost of providing services and repairs to your scheme to calculate if there has been a deficit or surplus.
A deficit / overspend on your service charge statement is where we have spent more on providing the services than we charged you.
A surplus / underspend on your service charge statement is where we have spent less on providing the services than we have charged you.
Read on for answers to some of the most frequently asked questions about service charges. You can also find out more about changes to rent charges from 1 April 2017.
Paying your service charge on time
Payment of your rent and service charge must be first on your list of outgoings. Read more on our Paying on time page.
Find out more about service charges
Our Your service charge 2017/18 estimate explained booklet gives more detailed information about how we calculate your service charges. If you still have a query, please fill in our online service charge enquiry form.