For those with urgent repairs, our opening hours are from 8am – 8pm Monday to Friday.
Call us from a landline or mobile on freephone: 0800 3 282 282.
New build repairs
If you want to report a new build repair in the warranty period (check your home user guide for the expiry date), then please visit this web page.
You can report a repair to Hyde via any of our contact methods, details of which can be found on our contact us page or you can download The Hyde Group App which is now available and can be used for non-emergencies at your own convenience. You can report your report via the regional form below.
To speak to a member of the Customer Services team call 0800 3 282 282 free from a land line or mobile.
The Customer Services team phone lines are open Monday to Friday 8am – 8pm excluding bank holidays.
To report an emergency repair outside of office hours please see our emergency repairs page.
How quickly will we complete your repair?
Emergency repairs within 4 hours
These are repairs which threaten health, safety or security or could cause significant damage to your home including flooding or total loss of electricity or water. Once we have made it safe, a further appointment will be made to complete the repair.
Anytime time repairs within 20 days
All other repairs will be attended to with 20 days and arranged for the soonest available time slot convenient for you.
We’ll aim to get your appointment booked in on your first contact with us, saving you another call. We offer 2 hour time slots so you won’t have to wait in as long for someone to attend.
All our contractors will make contact 24 hours prior to any repair and send a text or call when they’re on route.
We may deal more urgently with some repairs for vulnerable residents. Please contact us for more information.
If you need an emergency repair you should always telephone us rather than reporting your repair online or via email.
Emergency repairs are faults that put your health at risk or could damage the property further.
For our Out of Hours service, this would normally be a "make-safe" option until we can arrange for a permanent fix to be done.
This is when:
If you smell gas:
For more information on home safety please visit the Gas & Home Safety page.
The following information is designed to provide general guidance as to the sorts of maintenance and repairs you are expected to take responsibility for. You are also responsible for putting right accidental or deliberate damage to your home.
Please refer to your tenancy agreement if you require further clarification, or contact our Customer Service team
Your Repair and Maintenance Responsibilities:
These include small jobs inside your home such as replacing or repairing any of the following:
You are also responsible for getting your own belongings insured (eg home contents). This includes all types of floor covering. We only insure the building.
Always check your policy for exceptions.