It is very important to pay your rent and any service charges on time and in line with your tenancy or lease agreement.
At the beginning of your tenancy you will be asked how you would prefer to pay your rent and you can change this payment method at any time by informing your local office
If you are worried about debt; struggling to make payments; have arrears, or just need some advice then our Money Advice page offers help and support as well as the details for contacting our money advisors. Alternatively call the National Debtline on 0808 808 4000.
A direct debit automatically makes payments from a bank account on a fixed date. It is simple procedure and is our preferred method of payment as it means you never need to worry about missing a payment. The payment timing must be that agreed in your tenancy agreement.
Direct debits can be set up over the phone by contacting your local income officer. To find your local office address, select your region on the Contact Us page.
A bank standing order is an automatic transfer of a set amount from your bank on a weekly, fortnightly or monthly basis. Unlike direct debits, you will be responsible for altering the amount to be paid to us if your rent or service charges change.
The payment timing must be that agreed in your tenancy agreement.
You can use your Hyde rent payment card from Allpay to make payments by cash, cheque or debit card. This can be done at any UK Post Office or shop displaying a Pay Point or Pay Zone sign.
Payments made by this method will reach your rent account within 48 hours. Always keep the receipt as proof of payment.
If you lose your payment card, contact your local office immediately to order a replacement. You should receive a new card within four working days.
You can make a secure payment online at Allpay. 
All that is required is a valid email address, your rent payment card and debit card.
You will first be asked to enter your payment card number, the long 19 digit code across the centre of the card. All first time users are asked to enter and confirm a password for added security and an email address at which the cardholder can receive payment confirmation.
The Allpay services accept payments from debit cards. When you have completed the transaction, you will receive a confirmation email with a payment reference number.
If you are experiencing difficulties with Allpay please contact them directly on 0844 557 8321.
This is often the most convenient method of payment for those receiving housing benefit. If you would like to arrange for your housing benefit to be paid directly to us to pay your rent and/or service charge please contact your Local Authority Housing Benefit team.
Please note you will be responsible for making sure your rent is being paid by housing benefit should you choose this option.
To find out if you are eligible for benefits contact the Benefits Agency on 0800 882 200 (mobile phone charges may apply) or visit Directgov.
Payments can be made over the phone with a debit card. Please call the following numbers Mon-Fri 9-5pm to make a payment or if you have any queries about your rent and/or service charge.
If you wish to make a payment out of office hours, you can do so by calling the Allpay automated service on 0844 557 8321 (Available 24 hours a day, 7 days a week).
Please ensure you have your payment card ready; you will receive an authorisation number at the end of the process that you should keep as proof of payment. The payment will be on your account the following working day.
Visit www.allpay.net to register. Your rent account can be managed and kept up to date from your mobile.
Please note if your mobile phone number changes, you will need to update your account details on the Allpay website.
Send a cheque to your local office made payable to your local landlord. To find your local office address, select your region on the Contact Us page.
Please write your name, address and rent account reference number on the back of the cheque. Your rent account reference number is a six-figure number which you will find on any rent/service charge account statement.
Please note that for security reasons we do not accept cash payments.
If you have any trouble in paying your rent please contact your local office.
