We deal with antisocial behaviour in an appropriate and proportionate manner as we believe it can be stopped when challenged early enough. We try to resolve many issues ourselves, without involving outside organisations, for example the police.
However in very serious or persistent cases it may be necessary to pursue legal action. Anyone involved in ASB, especially when it is found to have a serious risk to others, could find themselves evicted, with criminal cases referred to the police for them to deal with.
Our overall aim is to provide a balanced approach between protecting the quiet enjoyment of the community and helping residents sustain their tenancies by facing down ASB.
Vulnerable customers, witnesses or perpetrators
We recognise the difficult position people find themselves in when making a report against someone else. Their vulnerability needs our support and protection.
However we also recognise that the person responsible for ASB is also in a difficult position and so we treat them in a responsible manner too.
Working with other agencies
We will work with, and involve, other agencies, including the police, local authorities, local resident’s groups and voluntary agencies to ensure to keep a strong and effective role in local crime and disorder strategies.
Confidentiality and data protection
We have a separate policy on confidentiality and data protection and will deal with all reports in line with this policy. Your personal details remain confidential, although you have the right, under the Data Protection Act, to see them.
We try to ensure that none of your information is released to an alleged perpetrator that may put you or any witnesses at risk.
Staff Training
All our officers undergo extensive training on dealing with all ASB issues. Expected standards of behaviour. We expect everyone who uses our services to show respect and due consideration to their neighbours and to the community. We do not expect them or their family or visitors to commit acts of antisocial behaviour.
We want to encourage residents to report all incidents of ASB, harassment, and domestic abuse and to report crimes, including threats of acts of violence to the police.
However we do expect residents to sort out minor disputes with their neighbours in a calm and responsible manner.
Above all we expect everyone to respect other people’s right to their chosen lifestyle and the normal background level of disturbance. If you require any additional information please contact your local Hyde office.
