The East Kent Local panel met in Faversham on Tuesday 17th January. The panel provides an opportunity for Hyde residents to monitor the performance and delivery of Hyde services in East Kent. Resident panel members work with staff to look at ways of improving the services residents receive and compare the performance of East Kent against the targets set out in Hyde’s service promise. It’s a great way for local residents to get involved and help shape the improvement of Hyde services to residents in Kent.
If you are interested in the way Hyde delivers services to residents and would like to play a part on either the East Kent or West Kent local panels, call Steve on 01622 356479 or email Stephen.cable@hyde-housing.co.uk
If you want to reduce your fuel bill and stay warmer in winter, yet cooler in summer, and reduce your carbon footprint then Hyde’s energy scheme can help you.
Under the scheme your home may be suitable for free loft and cavity wall insulation.
So, if you live in a flat or a house with a loft space you may be able get a free top-up of the loft insulation. Or, if the walls of your home are built with a cavity it is possible they could be insulated to make them better retain heat.
Hyde South East residents can find out if they are eligible by phoning 0800 9549689
or emailing HSEenergyscheme@savingenergyuk.co.uk
Further details of the scheme from Saving Energy
Local Offer launched
The Local Offer is a different approach to how housing organisations are accountable to their residents. It is less about telling people what to do, and more about decisions being made locally. It is a new way of tailoring the services that Hyde South East delivers to those services that residents want. This Local Offer is an arrangement between residents and Hyde South East to do that.
The Local Offer will increase the accountability of Hyde South East, as residents will play an active part in setting, monitoring and scrutinising service standards.
Download the full details of our Local Offer.
New gas contractors appointed
We have moved to new gas contractors for Hyde Group properties in your area.
Chosen after a competitive procurement process the new companies will provide gas servicing and repairs to properties in London, Kent, and parts of Surrey, Sussex and Hampshire.
The decision to move to new contractors comes after persistent poor performance by the previous contractor, and came into effect on 29 March 2011.
If you experience any problems as we move to the new arrangements then please contact your local housing office for assistance.