Resident Assurance Committee (RAC)
The Northside Pilot for The Hyde Group’s new Resident Involvement Structure held its final Shadow Resident Assurance Committee Meeting on 5th July 2011. RAC Members welcomed the Chief Executive Officer of the Hyde Group Steve White, who attended the meeting to congratulate resident representatives for the work they had achieved to date. He also wished members well in the future work of the committee.
The RAC replaces the former Northside Estate Boards and overarching Community Board. View the latest Hyde Northside Newsletter to get a summary of the final Shadow RAC meeting discussions, and a look at who your Hyde Northside representatives are.
We have looked at the way we deal with allegations of ASB and over the coming months we will be improving ways of working to ensure residents and other people can easily report incidents and importantly be confident that their reports are dealt with.
Going forward we will be adopting a zero-tolerance stance, with perpetrators firmly held to account, whilst complainants and witnesses are supported.
Incidents of ASB should be reported immediately or as soon as possible after the event. To be useful we need good information and the basics should be:
• Time, Date and Location of the Incident;
• What happened including exact words used (including swear words) and actions of the perpetrators;
• Who was involved (names, ages, descriptions, clothing worn, etc). Where names are not know, give a good description, nick names used and as much other info as possible to help identify the people;
• The affect it had on you as the complainant or witness.
Reporting incidents:
E: info.hnh@hyde-housing.co.uk
(In the subject box write ‘FAO: The ASB Service’)
T: 0800-389 6646
L: ASB Service, Hyde Northside, 65 Roman Way, N7 8UT
In all cases where there is serious risk to people or property dial 999 and ask for ‘The Police’.
Local Offer launched
The Local Offer is a different approach to how housing organisations are accountable to their residents. It is less about telling people what to do, and more about decisions being made locally
At the end of 2010 Hyde Northside asked for your help by inviting you to participate in focus groups to tell us how you would like your service delivered.
You Told Us:
• That you wanted existing services delivered to a high standard (get the basics right);
• That you wanted the opportunity to get involved in more local groups and events;
• That there should be more services for young people and greater support for elderly and disabled people;
• That all communication must be clear, easy to understand and accessible;
• That you only wanted to hear from us when really necessary.
After this we put together a plan which is intended to improve how we deliver our services. The Local Offer was launched in April 2011 and in it we promise to:
• Deliver a responsive repairs service with a ‘first fix’ ethos;
• Maintain a high quality grounds maintenance service;
• Ensure garages are maintained and let appropriately;
• Ensure our services are accessible to all residents;
• Deliver a robust and pro-active Anti-Social Behaviour Service;
• Improve our Operational Housing Management;
• Deliver more face to face communication with Housing Officers visible and out on estates.
The Local Offer will increase the accountability of Hyde Northside, as residents will play an active part in setting, monitoring and scrutinising service standards.Click here to download the full details of our Local Offer.
Click here to download the full details of our Local Offer.