London Region provides resident services to over 15,500 homes, with offices based in both North and South London. We deliver a comprehensive customer service to all our service users, providing quality housing management and first-class customer care.
In South London, the Lewisham office serves customers in the Lewisham and Southwark boroughs, as well as residents in Greenwich and Bexley. The Stockwell & Oval offices provide services to residents in Lambeth.
London Region also has a Lettings services and a Private Sector Leasing & Management services (PSLMS). The Lettings team manages and coordinates lettings and allocations. The role of the PSLMS team is to lease and manage properties from private owners, working with Local Authorities to house families into Temporary Housing.
Who we are
London region is led by Shaun Holdcroft, Resident Services Director: London, supported by a Senior Management Team. Staff are based across our seven London offices.
The London Lettings team manages voids, lettings and housing options advice within London Region and works closely with our property services team and London Borough lettings teams to let properties within our target time. Boroughs include Islington, Brent, Lambeth, Greenwich, Bexley, Lewisham and Southwark.
The Lettings team is also leading on the Welfare Reform Under Occupation action plan, feeding into the Hyde Welfare Reform Project Group.
Private Sector Leasing & Management services
Private Sector Leasing & Management Service has been operating within Hyde for over 15 years. The department is responsible for leasing properties from private landlords on behalf of local authority partners to use for homeless families, thereby preventing homelessness. The Private Sector Leasing & Management Service team manages 746 units, but the portfolio size changes regularly with new properties being acquired and existing properties being handed back to the landlord. The majority of the stock is in London with 52 units spread in the south region.