http://www.hyde-housing.co.ukLatest content from Corporate_Hyde.en-gbhttp://www.hyde-housing.co.uk/redirect.aspx?module=3&doc=12:3073&tid=rsshttp://www.hyde-housing.co.uk/redirect.aspx?module=3&doc=12:3073&tid=rss If you are still not satisfied with the response following a panel hearing, you can ask the Independent Housing Ombudsman to review your case. They will only consider complaints once you have gone through all three stages of the policy. Once their investigation is complete, they will write to you directly with their decision. You can contact them using the following details: Independent Housing Ombudsman81 AldwychLondonWC2B 4HNPhone: 020 7421 3800Fax: 020 7831 1942Free phone: 0845 7125 973Email: info@housing-ombudsman.org.ukWebsite: www.housing-ombudsman.org.uk    http://www.hyde-housing.co.uk/redirect.aspx?module=3&doc=12:3072&tid=rsshttp://www.hyde-housing.co.uk/redirect.aspx?module=3&doc=12:3072&tid=rsshttp://www.hyde-housing.co.uk/client_images/Discussionr.jpghttp://www.hyde-housing.co.uk/redirect.aspx?module=3&doc=12:3072&tid=rss175117 Anyone who uses our service or is affected by it can make a complaint. This includes tenants, leaseholders or anyone who pays us a service charge. It also includes people who have applied to us for housing support or another service. Other organisations or individuals, such as neighbours of tenants, may also complain informally or make a formal complaint under Stage 1 (Local Office Response) of the complaints procedure. In such cases, the outcome at Stage 1 is final. For more detailed information about our complaints policy please see the complaints leaflet.   http://www.hyde-housing.co.uk/redirect.aspx?module=3&doc=12:3071&tid=rsshttp://www.hyde-housing.co.uk/redirect.aspx?module=3&doc=12:3071&tid=rss Complaints do not include: The first time you report something to us A request for a service. Our staff are responsible for telling you about your rights to make a complaint and should always do so where you believe you have reason to complain.